Careers

Customer Success Manager

US (Remote), Full-time

The Customer Success Manager (CSM) is responsible for serving as a trusted advisor to our clients. Your role will consist of being the primary contact person for our customers, ensuring successful deployments and adoption in each and every one of them. The CSM is responsible for expanding the utilization of the platform, and is the connection point between our customers and C8 Health internal team.

In this role, you will:

Serve as the primary contact and a trusted partner for our customers with strong relationships across each care team, administration and the management of hospital departments
Prepare a deployment plan tailored to each new customer and guide them through it including identifying and monitoring key success metrics.
Generate periodical reports to our customers on selected KPIs
Gather continuous and meaningful customer feedback and report it to the product team
Monitor quantitative and qualitative engagement and usage data to identify usage patterns and overall customer “health” with the purpose of implementing solutions to ensure customer satisfaction and our product’s stickiness
Provide ongoing training to users and content administrators
Drive contract renewals, expansion into new sites and departments, partnering with the sales team to expand the business and increase revenue per account

This role is a great opportunity for you if:

You thrive on building meaningful customer relationships at all levels of the organization
You are excellent at cross-functional collaborations and want to be part of a passionate and mission-driven team
You want a role where you’ll be at the intersection of technology, clinical care, customer relationships and revenue generation
You are a creative problem-solve, are detail-oriented and get things done
You are highly motivated, proactive and stop at nothing to drive the business forward

Requirements

Minimum 5 years in a Customer Success or Sales role in the healthcare industry OR clinical experience
Having clinical experience in acute care settings is a strong advantage
Strong knowledge of US healthcare systems
Outstanding track record of working with customers
Very strong English verbal and written communication skills
Ability to travel (20-40%)

What success looks like:

You have established deep relationships with stakeholders in each relevant department in your hospitals as well as administration and C-Suite
With your leadership, your customers are achieving their measures of success
You are constantly monitoring data and taking proactive action to mitigate risk, with monthly checkpoints with each customer.
You are collaborating with our customers to identify new workflows that can be automated with the C8 Health platform