C8Health Logo

The Big List of Knowledge Management Statistics

Here’s what you need to know about challenges, solutions, and results facing knowledge management teams across industries

a blue sky with a white cloud in the middle of it
By Staff Editor
a woman with long red hair smiling at the camera
Fact-check by Laura Emiola, Head of Marketing

Published June 26, 2024.

a woman with freckled red hair looking at the camera

In this article

Knowledge Management Statistics Point to Pressing Challenges

Emerging Solutions Among Knowledge Management Trends

Real Results from Effective Knowledge Management

Building Knowledge Management Where It’s Needed Most

It’s common to say that we live in a time of unparalleled access to information. Yet, it may be more accurate to say we live in a time of unparalleled intake and storage of information. Accessing that information in a way that can be of real, immediate use is another story. As vast stores of information grow across every industry and sector, a new problem has presented itself: finding the relevant knowledge in swelling seas of data.

That’s why we’ve assembled this list of knowledge management statistics and how they fit within or stand in opposition to knowledge management trends: to show the issues at hand, the solutions real organizations are using today, and the results effective knowledge management work can yield.

Knowledge Management Statistics Point to Pressing Challenges

An IDC report identifies two of the most common process challenges that prevent organizations from fully leveraging their information and knowledge:

  • 37% of respondents said their external use of knowledge is limited, manual, or time-consuming to update.

  • 33% said their organization suffers from numerous unconnected silos of data and a lack of ability to collaborate on knowledge.

The knowledge management statistics point to an imbalance between data storage and access. This is especially apparent in the field of healthcare. A report from RBC Capital Markets lays bare one major reason many healthcare organizations are struggling to keep up:

  • The healthcare industry currently generates approximately 30% of the world’s data volume.

  • The compound annual growth rate for data in healthcare is set to reach 36% by 2025.

The intersection of these knowledge management trends points to some concerning insights. These figures from our new report on The State of Knowledge Management in Hospitals reveal what they can mean in practical terms:

  • The average hospital worker spends more than 65 hours per year navigating knowledge management systems.

  • More than half (52.20%) of respondents had to extend their workday to deal with guideline lookup, potentially contributing to growing rates of burnout among healthcare workers.

  • Nearly half of our survey respondents (46.77%) have witnessed less-than-ideal care due to poor knowledge access.

  • In 13.82% of these cases — that’s about one in 10 — the consequences led to patient injury or death.

What can we do to address this imbalance between vast information stores and the ability to find that needle in the haystack? Many tools and methodologies have emerged to meet the challenge, but a survey from eGain sadly shows that not all of them are up to the task — especially when it comes to being able to present that much sought-after “single source of truth.”

  • 36% of respondents to eGain’s survey have three or more knowledge management tools in use at their organization, while 31% don’t even know how many they have.

  • Only 18% expressed a high degree of satisfaction with their knowledge management solutions — what should be a central and reliably performant part of their business.

In other words, if you’re thinking about knowledge management statistics and how to help your organization handle its stores of information better, you’re already ahead of the game. The IDC report demonstrates some further limitations in how many businesses currently apply their knowledge management:

  • Only 45% of employees of large companies (with 500 or more employees) that have implemented knowledge management are actually using it.

  • The top usage of knowledge management, as cited by 56% of respondents, is in IT or customer service ticketing data.

It’s up to knowledge management teams to identify blockers standing in the way of applying better methodologies and tools to their practices. An American Productivity & Quality Center report outlines some of the biggest internal knowledge management trends that are rising to address these issues.

The top three priorities cited by knowledge management teams are:

  • 30% – Identifying, mapping, or prioritizing critical knowledge 

  • 27% – Incorporating AI/generative AI and “smart” technology

  • 25% – Transferring expert knowledge

The top three most important technologies cited by knowledge management teams are:

  • 38% – AI to recommend content or knowledge assets

  • 36% – Team collaboration/digital workplace apps

  • 31% – Generative AI to create new artifacts and content

Real Results from Effective Knowledge Management

Teams who have put effective knowledge management tools into practice are already seeing dividends across multiple business areas. Let’s start surveying the results with one more look back at the IDC report.

The top four most commonly cited measurable business benefits from knowledge management systems, including a three-way split for second place, were:

  • 39% – Improved business execution, such as better decision-making, reduced time to market, and innovation
  • 35% – Customer support improvements, such as lower service volumes and faster service
  • 35% – Satisfaction and engagement improvements among employees and customers
  • 35% – Improved employee performance, including productivity, learning, and collaboration

One of the most promising methods for improving knowledge management statistics is through the use of AI-driven tools. These can allow employees to find more relevant information faster without extensive training in database structures, thanks to the conversational nature of many AI systems. A report from Visier shares more details about the impact of these kinds of tools:

  • 87% of managers say generative AI tools improve their roles by providing more insights into employees and freeing up time for planning and leadership.

  • 96% agree that improved access to people-related data would lend more confidence to making better, data-informed people decisions.

Though those stats are specific to employees in people management roles, the overall impact of effective knowledge management is made clear by McKinsey’s social economy report:

  • A searchable record of knowledge can reduce the time employees spend searching for company information by as much as 35%.

With all that context in place, it’s little surprise that market research firm Global Industry Analysts forecasts massive growth in knowledge management throughout the end of this decade.

  • The global knowledge management market was $655.8 billion in 2023 and is set to reach $2.1 trillion by 2030.

Building Knowledge Management Where It’s Needed Most

Many ways of doing business, and many parts of our lives, are poised to benefit from the growth of knowledge management systems. This knowledge management revolution can’t come soon enough for the fast-moving and demanding field of healthcare.

At C8 Health, we’re proud to offer a new standard of excellence in Clinical Resource Management to thousands of healthcare professionals in the U.S., Canada, and Europe. We help these organizations access critical information that bolsters their daily decision-making so they can offer better patient care and more fulfilling work to their staff.

If you’d like to learn more about our knowledge management platform built specifically to break down knowledge silos and improve information access in the field of healthcare, contact us today.